Hocking Hills Serenity
Full Policies And Booking Terms
Reservation Policy Agreement
By making a Booking, You accept to be bound by these Booking Terms and confirm that You are able to enter into a legally binding contract and that You are at least 21 years of age, for the non-pool lodges and cabins.
*You must be at least 25 years of age to book the pool lodges
(Majestic Oaks Lodge, Southern Belle Lodge, The Western Lodge, or Sunset View Lodge)
You are not permitted to ignore or change any part of this policy. If you don't find it agreeable, we welcome you to reserve elsewhere, as these are our minimum requirements. Our goal is to keep the lodges and properties in good shape, for years to come, and keep them enjoyable for everyone who reserves with us.
We have all been affected by Covid and have no idea what to expect. There are NO REFUND EXCEPTIONS for cancellations due to Covid.
Please consider purchasing additional Traveler's Insurance in case you unexpectedly have to cancel.
Here is a link to explore your options... https://www.squaremouth.com
If your reservation is noted as requiring a Damage Deposit, that amount will be preauthorized to your credit card, on file, according to the schedule provided by the confirmation email.
If your card was pre-authorized for a Damage Deposit prior to arrival, We will apply the charge to your card for the amount preauthorized, or alternatively, cancel the pre-authorization and apply a new charge instead. A pre-authorization is NOT a charge and no monies are taken from your account, but your bank may choose to temporarily reduce the credit limit available on your card by the pre-authorized amount. Therefore, after your stay (normally within 2 weeks of check-out, We will make sure that any outstanding pre-authorization is either charged, or cancelled, depending on whether there are damages or specific charges, outlined below.
Our Lodges and Cabins were designed for peace and quiet. NO LOUD PARTIES OR LOUD MUSIC.
Please observe Quiet Hours from 10:30 p.m. till 8 a.m., out of respect for our neighbors.
*COLLEGE PARTIES, PROM PARTIES, etc., ARE NOT WELCOME AT ANY OF OUR PROPERTIES.
WE RESERVE THE RIGHT TO CHECK THE LODGE OR CABIN DURING YOUR STAY AND, IF THESE TYPES OF EVENTS ARE DISCOVERED, GUESTS WILL BE REQUIRED TO LEAVE, WITHOUT A REFUND.
Pets are NOT PERMITTED, unless otherwise noted *, out of respect for Guests with allergic reactions. *Service Animals are allowed only with specific, emailed, permission, after the Service Animal questions are correctly answered.
* ONLY Southern Belle Lodge, Chapel Valley Lodge, and Whispering Pines are pet-friendly, otherwise (no other exceptions) and for those 3 lodges, there is a 2-pet maximum, as well as a $50 nonrefundable pet fee, per pet.
Pets in those 3 properties are to be kept off the furniture and cleaned up after, by the guests.
Any additional damage or cleaning fees associated with a pet will be billed to the reserving Guest’s credit card.
SMOKING or VAPING:
SMOKING and/or VAPING IS PROHIBITED IN ALL OF OUR CABINS & LODGES.
Any Evidence of smoking, vaping, or cigarette butts inside a Lodge or Cabin will result in a minimum of $300 FEE which will be charged to the credit card on file. Please do not litter our property with Cigarette Butts or vaping products.
Furniture that is moved by guests MUST be returned to its original spot.
Care MUST BE TAKEN, if moving furniture. Scratches or Damage from moving furniture will result in additional charges.
Failure to return furniture to its designated spot will result in a $200 Moving Fee, billed to the reserving party’s credit card or the Damage Deposit.
For properties that are noted as equipped with a pool table:
POOL TABLES ARE NOT TO BE MOVED, FOR ANY REASON.
It can make them unsafe and damage the legs and flooring, as well as mess up the leveling, which is expensive to reset..
Any evidence of a moved Pool Table will result in a $1000.00 Fee.
It is our goal to keep all advertised equipment operational for each guest's stay. Sometimes, equipment and furniture can malfunction.
In the event of equipment or furnishing malfunction, please call the phone number that is noted for maintenance at the property. Any needed repairs will be made as quickly as is deemed reasonable by management.
There will not be any rental concession for time without these items. Likewise, loss of electricity, water, or other "Acts of Nature" that are outside of our control will not result in a refund of any monies paid.
LINENS AND SUPPLIES:
A reasonable amount of bed linens and bath towels are provided, along with kitchenware and utensils. Please hang up and re-use Hot Tub towels.
We supply a reasonable starter amount of trash bags, paper towels, toilet tissue, dish and hand soap. You can bring extra, if you feel more may be needed.
All properties have Charcoal Grills. Guests will need to bring Lighters, Charcoal, Lighter Fluid, etc.
Indoor fireplaces are not to be used from April - September, without permission of management. No cutting wood on-premises. Firewood is normally available at local roadside stands and convenience stores, or you may bring your own along, if you'd like.
OCCUPANCY AND HOUSEKEEPING:
Only the number of guests that have been paid for are allowed on the property. If additional people are discovered, there will be a minimum of $40 fee, per extra person. Outside guests are not allowed to come by and visit, unless previously arranged, by email, and paid for.
All trash must be placed in the outdoor containers that are provided, at check-out. Please do not leave loose trash in the outdoor receptacles, or A $70 clean-up fee will be charged.
Leave the property clean. Make sure all doors and windows are locked.
We reserve the right to charge your credit card for any damages or excessive cleaning required after your stay.
Hot tubs should not be used at temperatures greater than 104 degrees. Switches used to increase or decrease the jet speed may be adjusted. *Please don’t adjust temperature controls as this will likely result in tub cooling down and staying in economy mode. Our hot tubs are routinely changed and continually sanitized. Due to cleaning and servicing, Hot Tubs are not always up to full temperature at check-in and may require additional time to heat.
- Please enter the Hot Tub clean and without lotions and/or oils on your person, and do not add any oils, lotions, bubble bath, glassware, bottle caps, etc, to the hot tub water.
- Hot tubs left dirty may be subject to a $100 clean-up fee.
- Do not sit or stand on hot tub covers. This may result in personal injury and/or damage to the cover.
- Any damage to the hot tub covers will result in a $400 Replacement Fee.
- Iron and minerals in the well water may discolor the Hot Tub water, occasionally.
- Please don't use the Hot Tub for more than 15 minutes at a time, then allow a cool-down period.
- If you notice any issues related to Hot Tub use, we recommend ceasing that activity immediately.
- We are not responsible for any allergic reaction or physical issues, from guests' use of the Hot Tub.
WATER HOSES AND SPIGOTS:
Water Hoses and Spigots are to be used ONLY to bring the water level back up in the Hot Tubs, if the level drops.
They are NOT to be used for totally changing the water in the tub, or for Water Fights, Sprinklers, Slip'n'Slides, etc.
Any evidence of misuse will result in charges.
SKATES, RIDING TOYS, HOVERBOARDS, ETC.
Skates, Riding Toys (unless approved by management), Hoverboards, Skateboards, etc., are Not To Be Used Inside The Cabin or Lodge. Any evidence of usage, inside the building, will result in charges. Please do not damage our decks and property with these types of items.
CAMPERS, TENTS, etc.
CAMPERS are not permitted to be brought onto the property.
Tents are not to be used, without the prior consent of management.
DAMAGE BY GUESTS:
Renter agrees to take full responsibility for any accidents or injuries or damages to persons or property that may result in or around our properties. The renter assumes all charges incurred and/or damages to the premises, structures and/or contents during the stay, caused by the reserving party or its guests. If you notice problems upon arrival, please inform us immediately, to avoid any damages being charged to your card.
WILDLIFE AND PESTS:
While we routinely treat our Lodges and Cabins, we are in the woods and it is likely that you may encounter insects or spiders during your stay. We cannot refund your reservation due to insects, mice, or woodland creatures that you may encounter during your stay. Many critters live in the woods. Do not approach or feed wildlife. Do not leave food on decks or porches, as it may invite unwanted guests.
Personal items left in the cabin are not automatically returned, so please check Drawers, under Beds, in Closets, etc., for your things. The management company is not responsible to alert guests of left-behind items. If found and deemed reasonable, we will remove them from the Lodge and store them for a short time. We do not guarantee that we will ship left-behind items to you. You will need to provide shipping info. Guests are responsible for any shipping and/or handling charges deemed appropriate by the management company, to return any items. This will normally be the cost of shipping, plus a minimum of $25 Handling. Larger items may cost more. We will not be responsible for any damages that may occur during handling or shipping.
Guests agree to hold Hocking Hills Serenity Cabins harmless for any personal injury that may occur in the cabins or on the surrounding property, as well as loss or damage to personal property of guests during occupancy or visit.
No refunds will be given due to weather or for early departure. No refunds in the event of mechanical failure, absence of any item, or for any public utility problems.
We advise guests to purchase traveler's insurance. Info can be found at https://www.squaremouth.com.
4-WHEEL DRIVE VEHICLES are required, in Winter Months. We are not responsible for any towing or damages, resulting from any vehicles getting stuck, regardless if they are 4WD or not, but we can't stress enough the need for 4WD vehicles in winter.
We do NOT recommend arriving by Motorcycle, Low-Rider Vehicle, Sprinter Van, or any other specialized, low-clearance vehicles, without previously-emailed permission, due to the hilly area and gravel drives, etc. Most guests are probably already aware of this, but we've had some who couldn't access the property, due to these types of vehicles, so we want to be clear.
No refunds or adjustments will be made for these types of arrivals, even if permission is given, or for damages.
Cell Phone and/or Internet or Landline service is NOT guaranteed at every property.
Some cell service providers are more accessible than others, depending on the location, but not guaranteed.
* Policies and rates are subject to change without notice.
(there may be some of the same info, and some more specific info here)
These booking terms ('Booking Terms') are between the person or legal entity making the Booking ('You/Your'), and the accommodation provider who delivers temporary accommodation services for the accommodation you have selected (the 'Accommodation') whose address and other details appear above ('We, Us, Our, Ours').
These Booking Terms are for the provision of accommodation services ('Booking(s)'), for the accommodation we offer, with specific terms for each property type. These Booking Terms are governed by the laws of England and Wales and apply.
By making a Booking You accept to be bound by these Booking Terms and confirm that You are able to enter into a legally binding contract and that You at least 21 years of age.
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. A reservation is deemed accepted when We have confirmed Your reservation and received either: (i) a full payment of the total price; or (ii) the payment of any other deposit amount specified at the time of booking as stipulated in Your Booking Confirmation or (iii) a valid payment card successfully pre-authorized for an amount that is no less than the value of any cancellation fee stipulated on Your Booking Confirmation, as we deem appropriate.
Where Your online payment is less than the total value of the stay, the balance will either be collected from You prior to arrival according to the payment schedule set out Your Booking Confirmation, or paid on either check-in or check-out, or at another time if agreed in writing between You and Us.
When Your Booking is confirmed by phone and/or email, a reservation number is issued and displayed in Your Booking Confirmation. This number must be retained and quoted in all communications should any cancellation or amendment be necessary. Notwithstanding Your rights under the Cancellation Policy set out in Your Confirmation, You do not have the right to withdraw from this Contract.
Prices quoted are correct (unless a Pricing Error occurs) only for the specific number of guests, dates, nights and rooms shown in Your Booking Confirmation. Prices are quotes in the currency shown in this confirmation.
The total reservation price quoted in Your Booking Confirmation includes the taxes applicable at the time of booking, at the current rate, including without limitation sales taxes, local taxes, or other applicable taxes which may be itemized separately. Taxes are subject to changes in the applicable regulations that are not under Our control, provided that such changes were not in the public domain at the time of booking.
If You have selected booking extras, where applicable the cost of these extras and any applicable taxes may also be added to the reservation total for Your Booking.
The reservation total price does not include the costs of goods, services or taxes that You may choose to incur later during Your stay (unless otherwise stated).
On the rare occasion that an error in pricing occurs and We cannot accept Your reservation, even after We have issued a Booking Confirmation, We will notify You as soon as We reasonably can and refund the amount paid in full without any liability for the error or omission. You agree that We will not be liable for any additional expenses You may incur as a result of this error or omission.
In the rare case that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation and if there is a difference in the Price, We will be liable for the price differential. If the differential is less than the original value of Your Booking a refund of the difference will be made to You. If the differential is more than the original value of Your Booking, and provided that Your alternative accommodation is of a similar or higher standard to Your original Booking, the differential cost will be borne by Us.
Arrival and departure
The latest arrival (check-in) and departure (check-out) times are specified on Your Booking Confirmation. No Exceptions.
In the event that You attempt to check-in later than the stated times, you will be billed for an extra night, without notice.
If you fail to check-in at all, We may cancel the entire Booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. Failing to arrive before the latest check-in time shall be deemed to be a full cancellation of your Booking, and the accommodation may no longer be held for You.
Cancellations and Amendments
If You change the number of guests, dates, room nights or room type ('Amendment'), then our prices are subject to change.
Cancellation terms are displayed on our Website at the time of booking, specified on your online confirmation, and set out under the Cancellation Policy section of the Booking Confirmation sent to You by email.
You may cancel Your Booking yourself by using the link provided in your Booking Confirmation. Should you wish to modify the terms of Your Booking, you must contact Us to discuss any other Booking amendment.
If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy section on Your Booking Confirmation (the 'Cancellation Deadline') a partial refund will be given to You according to the terms agreed-upon at the time of Your Booking.
If You cancel Your Booking after the Cancellation Deadline, You will be charged the applicable late cancellation fees as specified in your Booking Confirmation, and where applicable, any booking extras that have been pre-ordered on Your behalf, and We shall be under no obligation to hold the accommodation for You.
If You do not arrive on the anticipated date of check-in stipulated on Your Confirmation, We are in Our right to consider that You have cancelled the entire Booking and We shall not be under any obligation to hold the accommodation for You on any other date.
Should You request an Amendment that We are not in a position to accommodate, Your Booking may be canceled and a partial refund given to You, in accordance with the terms agreed-upon at booking, provided that such cancellation or amendment occurs on or before the pertaining Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply.
Bookings must be guaranteed using a valid payment card or via any other accepted payment method offered to You at the time of booking.
The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your card or to Your account at the time of Booking. Your Booking may be cancelled automatically if your card is declined by your bank, or if there are insufficient funds on Your account.
At the end of Your stay, any remaining outstanding balance and any additional goods and services purchased during Your stay must be paid in full. Should You leave the premises without settling any outstanding balance We reserve the right to charge the payment card you provided at the time of Booking.
IMPORTANT - We may use Your payment card details to guarantee Your reservation according to PCI-DSS security standards, or to collect any deposit due at the time of booking. We may also pre-authorize or charge your card for any cancellation fee that may arise, or for any further deposit that falls due later, according to the terms and schedule set out in Your Booking Confirmation.
If your card was charged prior to arrival, any amount charged to your card prior to arrival, shall be deducted from any outstanding balance due on Your Booking.
If your card was pre-authorized prior to arrival, We shall apply the charge to your card for the amount preauthorized, or alternatively, cancel the pre-authorization and apply a new charge instead. A pre-authorization is NOT a charge and no monies are taken from your account, but your bank may choose to temporarily reduce the credit limit available on your card by the pre-authorized amount. Therefore, after your stay (normally within 2 weeks of check-out, We will make sure that any outstanding pre-authorization is either charged, or cancelled and replaced by a new charge as needed.
Although We take great care in how we present our accommodation online, We do not make any particular representation as to the suitability of Our accommodation to your specific requirements. Should You have any specific concerns relating to hygiene, health and safety practices or the quality of our services, or if You would like to check the specific conditions of stay, please contact us directly BEFORE the cancellation deadline, and We will do our best to address these.
Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factors beyond Our reasonable control, including the provision of said accommodation services. We, therefore, advise that You take out the appropriate travel insurance cover.
You are responsible for any damage or loss caused by You during Your stay with Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behavior that causes a significant disturbance or nuisance to Our staff or to other guests on Our premises.
We take the protection of personal data very seriously. We may process the information You provide to Us for the sole purposes of completing our duties under this Agreement, or for communications that we deem appropriate and lawful.
Your Data may also be processed by third party suppliers who operate Our Website, Our reservation system or Our payment system, or to the booking channel(s) or travel agencies through which Your booking originated, where the transfer of Your data is necessary for the successful completion of Your Booking.
We may also be required to communicate certain information or documents to the competent financial, judicial, administrative, law enforcement or legal authorities, where they have made such a request or to the extent necessary or required under applicable law and regulations.
While we have been given assurances that these third parties operate in conformance with Global Data Protection Regulations, we cannot accept any responsibility whatsoever for how they may use your personal data. If you have any concerns you should address them to these third parties directly.
By making a Booking, You consent to the processing of information as described above including the transfer of Your information to the aforementioned third parties. You have the right to request that We delete or return your personal data (in such format as reasonably determined by Us) after the end of the provision of the Services, unless applicable law requires otherwise.