SUNSET VIEW LODGE Rental Policy
Check-In is at or after 4:00 P.M.
Check-Out is by 11:00 A.M.
THESE ARE THE AGREED-UPON TIMES.
PLEASE DO NOT REQUEST EARLIER CHECK IN OR LATER CHECK-OUT.
Discovery of Late Check-Outs or Unauthorized Early Check-Ins Will Result in Guests
Being Charged The Price of Another Night (without staying the extra night).
Walkthroughs Are Not Guaranteed. We provide pictures and a virtual tour at our website.
If permission for a Walkthrough has been given, any Walkthrough without previous reservation of stay will require a non-refundable $50 Walkthrough Fee. This fee is good for up to a one (1) hour walkthrough.
Each additional hour or portion of an hour during the same walkthrough will require $25 extra.
Previously reserved guests may request one (1) Walkthrough, based on availability, at no extra charge.
Each Additional Walkthrough will require a $50 Walkthrough Fee.
Walkthrough Fees will be due in cash at time of Walkthrough.
You must be 25 Years Old to Rent the Lodge. Guests under 25 Years Old must be supervised at all times by Parent or Guardian.
*Holidays including MEMORIAL DAY, LABOR DAY, JULY 4TH, THANKSGIVING, & CHRISTMAS, are 3-NIGHT
minimum stay at the Weekend Rate.*
*NEW YEARS is 3-Night Minimum Stay at the Maximum-Occupancy Rate.*
An Additional FULLY-REFUNDABLE $1000.00 Damage Deposit will be due By Check or Money Order at least 21 Days prior to your stay.
PLEASE BE AWARE THAT THIS DAMAGE DEPOSIT WILL BE DEPOSITED, SAME AS CASHED,
INTO OUR ACCOUNT.
After checkout, our cleaners will check to see if everything is fine- it usually is- and the refund check will normally be sent out to you on the Tuesday following one week after check-out.
If reservation is made within 21 Days till check-in, please contact us immediately for instructions for the damage deposit.
CHECK MUST BE MADE OUT TO HOCKING HILLS SERENITY CABINS
Otherwise, it will not be usable and last-minute changes will need to be sent next-day and will be expensive to the renter.
Damage Deposit Check MUST BE MADE OUT TO
HOCKING HILLS SERENITY CABINS
19441 Kalklosch Rd.
Logan, OH 43138
*If not received by 21 Days ahead of check-in, we reserve the right to cancel your reservation without refund.
*Weddings/Receptions/Exceptional Events: Please Refer to the corresponding section at bottom of policy for details.
Half of the Total Amount is required At Time of Reservation & Half is required 30 Days before Check-In.
Reservations made within 30 Days of Scheduled Arrival will be billed the full amount at Time of Reservation.
Our Lodges were designed for peace and quiet. NO PARTIES OR LOUD MUSIC.
Please observe Quiet Hours from 11 p.m. till 8 a.m., out of respect for our neighbors.
*COLLEGE PARTIES, PROM PARTIES, etc., ARE NOT WELCOME AT OUR PROPERTIES. WE RESERVE THE RIGHT TO CHECK THE LODGE DURING STAY AND, IF THESE TYPES OF EVENTS ARE DISCOVERED, GUESTS WILL BE REQUIRED TO LEAVE WITHOUT REFUND.
ABSOLUTELY NO HUNTING, ATV’S, FIREWORKS OR WEAPONS (including Paintball or Air Guns) .and no Illegal Drugs.
* If Evidence of failure to observe Rental Policies is discovered, guests may be asked to leave the premises with NO REFUND. Any evidence of Illegal Activity may be Reported to the Proper Authorities.
*Woodland Ridge Cabins may use any funds received from guests immediately upon receipt of such funds.
No-Shows are considered Cancellations.
All cancellations will be charged a $150 Cancellation Fee.
Cancellations more than 60 days in advance: Full Refund MINUS the $150 Cancellation Fee.
Cancellations 59-30 days will receive 50% back MINUS the $150 Cancellation Fee.
Less than 30 days NO REFUNDS OR RESCHEDULING.
* Refund percentages are in relation to the full reservation amount, not the amount paid to date.
** Up To 60 Days Ahead of Scheduled Arrival: Reservations may be changed to a different available and
comparable date within 1 YEAR of Scheduled Arrival. ($150 Rescheduling Fee)
We require a 2-Night minimum stay. *Except for HOLIDAYS (See Info Above Under RESERVATIONS)
Stays that include 1 Weekend night require at least 2 nights at the Weekend Rate.
PAYMENT METHODS, TAXES AND FEE
Woodland Ridge Cabins accepts VISA, MasterCard, and Discover.
A Credit Card is required at the time of reservation and will be kept on file in case there are any damages to the property that go beyond the Damage Deposit (see below) This also applies to excessive cleaning, if the place is left in a mess.
A 6% Lodging Tax and a 7.25% Sales Tax will be added to rates.
A 6% Service Fee is now also required by the reservation software company, at booking.
It is refundable until 20 days after the reservation is made.
If the reservation is cancelled more than 20 days after it has been made, the Service Fee is not refundable.
No refunds will be given due to weather or for early departure. No refunds in the event of mechanical failure, absence of any item , or for any public utility problems.
Pets are NOT PERMITTED on any of our properties. Evidence of a pet will result in a $300 FEE that will be charged to the credit card on file and you may be required to leave without refund. Any additional damage or cleaning fees associated with a pet will be billed to the reserving Guest’s credit card.
SMOKING IS PROHIBITED IN ALL OF OUR LODGES. Evidence of smoking or discovery of cigarette butts inside a Lodge will result in a $300 FEE which will be charged to the credit card on file. Please do not litter our property with Cigarette Butts.
EQUIPMENT AND FURNISHINGS:
Furniture that is moved by guests must be returned to its original spot. Failure to return furniture to its designated spot will result in a minimum $200 Moving Fee, billed to the reserving party’s credit card or the Damage Deposit.
Pool Tables are Not To Be Moved. Any evidence of a moved Pool Table will result in a $1000.00 Fee.
In the event of equipment or furnishing failure, please call our office phone 740-380-9998. Any needed repairs will be made as quickly as is deemed reasonable by Hocking Hills Serenity Cabins.
LINENS AND SUPPLIES:
Bed linens and bath towels are provided along with kitchenware and utensils. We supply a reasonable amount of trash bags, paper towels, toilet tissue, dish and hand soap. Guests may bring Beach Towels and additional supplies if they wish.
Our Lodges have Charcoal Grills. Guests will need to bring Charcoal, Lighter Fluid, Etc.
Indoor fireplaces are not to be used April - September without permission. No cutting wood on premises. Firewood is normally available at the Lodge for $6 a bundle. It is also normally available at local convenience stores.
OCCUPANCY AND HOUSEKEEPING:
Please keep occupancy to that agreed upon by Renter and Hocking Hills Serenity Cabins. If additional people are discovered there will be a $40 fee per extra person. All trash, must be placed in the outdoor containers that are provided, at check-out. Please do not leave loose trash in the outdoor receptacles OR A $70 clean-up fee will be charged. Leave the Lodge clean. Make sure all doors and windows are locked.
All keys must be returned to the lockbox at checkout. Lost keys are subject to a $25 fee. We reserve the right to charge your credit card for any damages or excessive cleaning required after your stay.
Hot tubs should not be used at temperatures greater than 104 degrees. Switches used to increase or decrease the jet speed may be adjusted. *Adjusting the Temperature Controls will likely result in tub cooling down and staying in economy mode. Our hot tubs are routinely changed and continually sanitized. Due to cleaning and servicing, Hot Tubs are not always up to full temperature at check-in and may require additional time to heat. Hot tubs left dirty may be subject to a $100 clean-up fee. Do not sit or stand on hot tub covers. This may result in personal injury and/or damage to the cover. Damage to the hot tub covers will result in a $400 replacement fee. We are not responsible for any allergic reaction in the Hot Tub.
DAMAGE BY GUESTS:
In the event of damage or extra cleaning requirements created by guests, additional charges may be charged to the credit card on file. Renter agrees to take full responsibility for any accidents or injuries or damages to persons or property that may result in or around our properties. The renter assumes all charges incurred and/or damages to the premises, structures and/or contents during the stay, caused by the reserving party or its guests. If you notice problems upon arrival, please inform us immediately to avoid any damages being charged to your card.
WILDLIFE AND PESTS:
While we routinely treat our Lodges. We are in the woods and it is likely that you may encounter insects or spiders during your stay. We cannot refund your reservation due to insects, mice, or woodland creatures that you may encounter during your stay. Many critters live in the woods. Do not approach or feed wildlife. Do not leave food on decks or porches as it may invite unwanted guests.
Personal items left in the cabin are not automatically returned, so please check Drawers, under Beds, in Closets, etc., for your things. Woodland Ridge Cabins is not responsible to alert guests of left-behind items. If found and deemed reasonable, we will remove them from the Lodge and store them for 30 days. You will need to provide shipping info. Guests are responsible for any shipping and/or handling charges deemed appropriate by Woodland Ridge Cabins to return any items.
Legal: Guests agree to hold Hocking Hills Serenity Cabins and all involved with them, harmless, for any personal injury, that may occur in the cabins or on the surrounding property , as well as loss or damage to personal property of guests during occupancy or visit.
During winter months 4-WHEEL DRIVE VEHICLES are recommended.
Because of the Scenic Locations of our properties, Cell Phone service is not guaranteed. Some service providers are more accessible than others, depending on the location, but not guaranteed.
* Policies and rates are subject to change without notice.
FOR ALL WEDDINGS (no matter how small) - Additional $1500 for up to 160 guests
(including staying guests) is required.
Non-staying guests exceeding 160 will be charged $10/per person-per day.
*(THIS FEE MAY ALSO APPLY TO EVENTS THAT GO BEYOND NORMAL ACTIVITIES/GUEST COUNTS. MAKE SURE YOU CHECK WITH US. WE RESERVE THE RIGHT TO CHARGE THIS FEE IF WE DEEM IT APPROPRIATE.)*